Please note that not all changes can be guaranteed as the order may be too far into the shipping process. Ensuring that your order is correct in the Review & Buy section of the site is always the best policy to save any disappointment at a later date.
If your modification cannot be made, please remember that our returns policy is friendly and flexible, so most changes can be made after the order is received.
Once you are viewing the contents of your cart, you may adjust quantities in your cart by the "view or edit your cart" hyperlink to the right of items, and then after all quantity adjustments have been made, click "Proceed to Checkout" button. At this point if you have not registered with us before, you will have the option to click on “register an account” to sign-up for a new account or purchase as a guest. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.
Please note that an email address is required for all orders placed on Ocean & Earth Store. You will then be instructed through the steps of adding shipping details, billing information and choosing a payment method. Once the order is reviewed and completed, an order number will be issued on the screen. An order confirmation email will also be sent to your email address straight after the order is finalised. A shipping confirmation email will be emailed once the order has been shipped, which for orders placed before 11.30pm AEST is the same day. An estimated shipping date will be supplied in this email, along with a tracking number for your reference.
If you have any questions regarding the tracking of your order, please contact our Customer Service Department at your earliest convenience.
then refine through size.
Once you have found your desired item, click “add it to my cart” to start the order process.