All prices are shown in Australian Dollars.
If you have any Technical Issues whilst using the site, please contact our Customer Service Department and we will assist you immediately.
Our website contains a feature that removes out-of-stock items from the online store, but occasionally an item sells out within the minute you may order. If an item on your order is sold out, as popular items are commonly known to sell out quickly. Our friendly staff will do everything they can to help you.
You may cancel your order up until your order has begun being processed. Please contact our Customer Service Department by phone or email. We will send an email confirming the order cancellation.
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from email@example.com
Sure. You may make changes to your order up until your order has begun being processed. Please contact us by phone or email with the order modifications you would like.
Please note that not all changes can be guaranteed as the order may be too far into the shipping process. Ensuring that your order is correct in the Review & Buy section of the site is always the best policy to save any disappointment at a later date.
If your modification cannot be made, please remember that our returns policy is friendly and flexible, so most changes can be made after the order is received.
Ocean & Earth accept PayPal and bank Deposit as major forms of payment. We do not accept cash, cheques or cash-on-delivery (C.O.D.).
Once you’re finished shopping, checking out is easy. You may view the items you have added to your cart by clicking “View cart” button on the menu bar at the top of any page. You may also checkout by clicking on the “Add to Cart” button located on any item detail page.
Once you are viewing the contents of your cart, you may adjust quantities in your cart by the "view or edit your cart" hyperlink to the right of items, and then after all quantity adjustments have been made, click "Proceed to Checkout" button. At this point if you have not registered with us before, you will have the option to click on “register an account” to sign-up for a new account or purchase as a guest. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.
Please note that an email address is required for all orders placed on Ocean & Earth Store. You will then be instructed through the steps of adding shipping details, billing information and choosing a payment method. Once the order is reviewed and completed, an order number will be issued on the screen. An order confirmation email will also be sent to your email address straight after the order is finalised. A shipping confirmation email will be emailed once the order has been shipped, which for orders placed before 11.30pm AEST is the same day. An estimated shipping date will be supplied in this email, along with a tracking number for your reference.
If you have any questions regarding the tracking of your order, please contact our Customer Service Department at your earliest convenience.
The easiest way is to browse through the categories on the left side menu of the site.
then refine through size.
Once you have found your desired item, click “add it to my cart” to start the order process.
feel free to phone our customer service on 02 4441 2482